Customer Experience Agent - Commercial Bank of Maldives

Application ends: 09 March 2024

Job Profile and Responsibilities:
- Have to work in shifts on roster basis. 
- Responsible for answering , handling and directing all incoming calls of the Bank. 
- Responsible for providing timely solutions to customers by utilizing excellent in depth product knowledge and standard operational procedures. 
- Ensure that the job responsibilities are carried out, and or managed in order to ensure the smooth functioning of the operations. 
- Maintain excellent customer service standards whilst maintaining utmost confidentiality of the customer information. 
- Adhere to the systems and procedures prescribed for the operations of the Bank.

GCE O-Level: Minimum 5 credits
- GCE A-Level or equivalent: Minimum 2 credits
- Age limit between 16 to 21 years
- Excellent listening skills along with verbal communication skills. 
- Confident in dealing with customers in a friendly and professional manner. 
- Applicant must possess excellent problem solving and analytical skills. 
- Ability to multi-task, set priorities and manage time effectively. 
- Pro-activeness, leadership qualities and proven ability to work under own initiative. 

Remunerations:
- Monthly salary: MVR 9,000
- Other fringe benefits

Application Deadline: 9th March 2024

Interested and qualified candidates can submit your Updated CV, ID card copy, copies of educational certificates and previous employment reference letters to careers@cbmmv.com 

Previous Post Next Post