Application ends: 04 March 2024
Contact Centre Supervisor
Hulhumale' Contact Centre
BANK OF MALDIVES PLC.
Bank Of Maldives is seeking to recruit talented and qualified to the position Of Contact Centre Contact Centre.
Roles & Responsibilities
- Preparing Contact Center agents to respond to customer questions and complaints and troubleshoot problems with services and products.
- Monitor Contact Center agent's performance
- Monitor and encourage Contact Center staff to achieve the Contact Center objectives, and performance standards policies.
- Identifying operational issues and suggesting possible improvements Work with the Quality Assurance team in monitoring, and evaluating agent performance, providing coaching and taking corrective action if necessary.
- Monitoring CRM tasks assigned to departments and Contact Centre Agents.
- Prepare duty roster Of Contact Centre Agents and ensure timely leave allocation amongst staff.
- Monitoring of all customer issues logged and ensures timely response by routing cases to the relevant department.
- Attend to escalated customer complaints and issues.
- Communicate and work closely with Other departments for smooth functioning.
- Perform Other duties Or required
To be successful in this role you will ideally have:
- Good command Of written and spoken English and Dhivehi
- Basic knowledge of computer and dato entry skills
- prior experience in Contact Centre, Customer Service Centre or Service Industry Will be an advantage
- Must be self—motivated, and be able to operate with minimal supervision
- Ability to handle multiple tasks simultaneously, manage time and prioritize workload
- Able to work on shift duties
- Excellent interpersonal skills
Criteria:
Degree in relative field.
How to apply:
To apply for this position, please visit our website:
https://www.bankofmaldives.com.mv/careers
Application deadline: 04 March 2024
+960 330 0582 / +960 333 0264
