Guest Experience Manager
WE ARE HIRING!
Join our extraordinary world
About Us
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Experience Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.
- A little taste of your day-to-day
- Every day is different, but you’ll mostly be:
- Serving as the main point of contact for VIP Guests and ensuring resort departments are fully briefed on their requirements
- Seeking verbal feedback from guests on a regular basis and responding to all guest queries in a timely and efficient manner
- Keeping close contact with guests for feedback, complaints, and compliments – and following it up
- Managing, recording, and resolving guest or customer complaints promptly
- Keeping other operating departments in the loop with important guest experiences matters – from
- Food and Beverage and Maintenance to Housekeeping and Front Office
What we need from you
2 years’ experience in a similar role or as a Head Butler in a Luxury Hotel/Resort in a remote location
Excellent verbal and written communication skills
Ability to deal with difficult interactions and work under pressure
Strong background in leading a team of Butlers
Flexibility to respond to a variety of different work situations
A passion for delivering an exceptional level of guest experience
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including 1 annual leave & 2 R&R tickets yearly, impressive room discounts and some of the best training in the business. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to belong, grow and make a difference plus the countless opportunities that come from being a part of InterContinental and IHG Hotels & Resorts.
Start your journey with us today by sending your updated CV to careers.maldives@ihg.com with the role as the email subject and let’s #GoFurtherTogether
Please note that due to the volume of applications, it may take a few days to get back to you. Kindly allow us to review your applications. Shortlisted candidates will be invited for interview.
