Application ends:
3rd January 2024
The Reservation Agent shall be responsible for carrying out all necessary and relevant tasks to facilitate efficient functioning of the Reservation Department and he/ she should work closely with the central reservation & sales team to achieve and or exceed target revenue.
Requirements / Qualification
- Minimum 1 year of working experience in a similar role in 5-star Resort
- Proficient in English (Written and verbal)
- Passion and potential to handle various responsibilities.
- Good interpersonal skills and team player.
- Ability to adapt to a diversified team.
Key Duties / Responsibilities
- Processes reservations by email, telephone, and fax or Central Reservations referral.
- Processes reservations from the Sales office, travel agents, OTAs or direct bookings.
- Service tour operators, travel agencies, OTAs and direct bookings in the relevant country areas and those located locally as well.
- Understands the hotel's policy on reservation guidelines.
- Ensure a high level of product/services knowledge of the resort and local area.
- Knows the selling status, rates, and benefits of all packages plans.
- Determines room rates based on the selling tactics of the hotel.
- Prepares confirmation letters as per standard.
- Processes cancellations and modifications and promptly relays this information to the Front Desk team.
- Monitors room pick up and forecasts and reacts where and when necessary.
- Updates and maintains the channel manager.
- Responsibilities include: Compset, Group bookings, Daily and conversion reports.
- Manages OTA inventory rates and special offers through the channel manager.
- Support the Sales & Marketing Department in maximizing occupancy and rate to achieve and/or exceed target revenue.
ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED
Interested candidates may please scan the QR Code to apply via Universal Careers Portal or email to
careers@velassaru.com on or before Wednesday, 3rd January 2024
